Chatbot testing for AI that talks to your customers

Chatbot testing checks that a chatbot understands users, gives accurate and safe answers, keeps context across a conversation, and hands off to a human when it should. For AI chatbots built on large language models, it also means catching hallucinations and policy violations, since the bot writes a new answer every time instead of following a fixed script.

You test an AI chatbot by running realistic multi-turn conversations against it and evaluating each reply. With Robonito, one AI agent plays the user and chats with your bot, and a second agent evaluates the conversation for correctness, intent, and quality. You review the flagged failures, fix the prompt or knowledge source, and rerun the same suite.

You detect hallucinations by checking the bot's answers against what your business actually says, such as your policies, prices, and product details. Robonito's evaluating agent reviews each reply for correctness and flags answers that contradict what your scenarios define as true. Running these checks after every update helps catch new hallucinations before customers see them.

Yes. Automated chatbot testing swaps hours of manual chatting for test conversations an AI agent runs for you. Robonito's agents can run the same set of scenarios after every prompt, model, or knowledge base change, and Reporting shows pass rate and failure clusters, so your team compares runs instead of reading transcripts one by one.

Chatbot testing checks the whole product experience, while LLM evaluation focuses on the model's raw outputs. A chatbot test cares whether the bot resolved the customer's issue, kept context, followed policy, and handed off correctly. Robonito's agent-to-agent testing covers both: it holds the conversation like a user and evaluates each response for correctness, intent, and quality.

Book a demo and bring a few real customer questions your bot struggles with. We'll set up scenarios, run a Robonito agent against your chatbot, and walk through the evaluation together. In the meantime, you can start free to try Robonito's web test automation on the rest of your product.