IVR testing that catches broken call flows before callers do

IVR testing checks that an interactive voice response system behaves correctly for callers. It confirms that prompts play, keypad and speech inputs are understood, calls route to the right queue, and edge paths like hold and after-hours work. Robonito automates this with an AI phone agent that calls in and behaves like a real caller, so nobody has to dial by hand.

You automate IVR testing by having a system place real calls and respond to prompts the way a caller would. With Robonito, you describe the paths in plain language, and the AI phone agent dials in, presses keys or speaks, follows each branch, and logs the outcome. You can then rerun the same tests on a schedule or after each change.

Yes. Robonito's agent can respond to prompts with keypad tones or spoken answers, so you can test menus built for either kind of input. Include invalid entries, silence, and unclear speech in your tests too, because how the IVR recovers from those moments is often where callers give up.

An IVR regression test should cover every path a change could affect, not only the main menu. That includes routing for each option, transfers, hold and queue behavior, after-hours messages, and error handling for bad input. Running it after every prompt, menu, or schedule change keeps one edit from silently breaking another path.

Yes. Many contact centers now pair a traditional IVR menu with an AI voice agent that handles open-ended requests. Robonito can test both sides: menu navigation, DTMF, and routing on the IVR, plus intent handling and escalation on the voice agent. Book a demo and we'll walk through how your call flows fit together.

The best way to find out is to talk to our team. We'll look at your call flows, how often your IVR changes, and which paths matter most, then recommend the right setup for you. In the meantime, you can start free to try Robonito's web test automation on the rest of your product.